Yes, when giving your Medicare information please let the representative know that you have a supplemental insurance policy as well. Also, provide us with your supplemental policy information such as policy number, group number and the mailing address.
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Yes, we welcome all insurance.
If the information is not obtained during your initial contact with EMS personnel, you will receive a statement of charges from EMS. We need all pertinent information in order to file your claim correctly: policy number, subscriber identification number, group number and insured name and complete mailing address for the insurance company.
EMS will allow your insurance company 4 to 6 weeks to process your ambulance claim. If your claim has not been processed within that time frame, you will need to contact your insurance company to find out the status and report the findings to the EMS Business Office.
EMS will allow you 90 days after the date of service to pay for your bill. If your bill has not been paid within the 90 days of service or insurance filing, it becomes eligible for a collection agency or processed for garnishment.
Some insurance companies operate through contracts and we are not able to contract with any of those companies except for Medicare/ Medicaid, but we will file the claim as a courtesy to the patient. If you receive a check from the insurance company, please forward that check to us promptly.
You may mail payment to:Torrington EMSP.O. Box 250Torrington, WY 82240
Yes, you can make weekly or monthly payments, however, you must be consistent with your payment. If you are unable to make a payment you must call us in advance because your account will be subject to being garnished or sent to a collection agency.
Due to operating below costs we are unable to offer any discounts but we will help you make financial arrangements that will meet your needs.
Yes, when a patient condition is such that the use of any other method of transportation is medically inadvisable. Transportation must be deemed reasonable and medically necessary.
EMS must have the patient's authorization on file or the patient's authorized representative. This typically is obtained following the call.
No, Medicare will only pay 80% of the approved amount. The patient or their supplemental insurance will be responsible for the balance or co-insurance amount.
Everyone has the option to appeal the claim within six months from the denial date. There are two ways to appeal:
These are to be submitted to Medicare's Appeal Department.
Accounts are held for 90 days without any activity; once the account reaches day 91 or more, the account becomes eligible for garnishment.
The account must be paid in full.
We will promptly process the necessary paperwork for a refund.
Refunds may take anywhere from 2 to 4 weeks.
We will gladly work with you in setting up a payment schedule. Please contact our office at 307-532-7052 to set up the payment arrangement.
We accept credit cards, checks, money orders or cash. Please note that if you are paying by credit card, our card merchant charges a 3.5% processing fee.